WRLC Service Desk (Request Tracker)
WRLC HQ uses a software called Request Tracker or RT to manage help desk service.

Reporting an Issue
To contact the WRLC regarding an issue with one of our services, please use the  WRLC Service Desk  

 Service Desk requests can be submitted:  

 

 

 Via email to  ServiceDesk@wrlc.org 

 Using the website found at  https://servicedesk.wrlc.org 

 By phone at 301-390-2050 

 

 

 Official service hours for coverage are 8:00am to 5:00pm ET during normal business days (Mon-Fri, excluding days the WRLC is closed due to holidays or adverse weather). Outside of service hours, the service desk telephone and request tracking system are monitored for critical issues.